2025 Kia K4 Lease in Huntsville, AL

“ Review Update I wanted to provide an update to my original review. After continuing to experience issues with my vehicle and being unable to reach anyone by phone despite several attempts, I ultimately returned to the dealership in person. During that visit, I was assisted by Tre, and the experience completely changed my perspective. Tre went above and beyond my expectations. He took the time to listen attentively to my concerns, showed genuine care for my situation, and immediately took action. Rather than passing me around or dismissing my concerns, he arranged for my vehicle to be serviced right away. What had become an ongoing frustration was resolved quickly and professionally. What impressed me most was the follow-up. Tre personally called afterward to ensure everything had been addressed and that I was satisfied with the outcome. That level of customer care is rare and deserves recognition. I would also like to recognize my sales representative, Wade, whose professionalism and customer service during and after the purchase process were exceptional. Both Wade and Tre demonstrated the kind of commitment, integrity, and customer-focused service that every dealership should strive for. While my initial experience left me disappointed, Tre’s leadership and Wade’s dedication restored my confidence. If you’re considering a visit to University Kia, I highly recommend asking for Wade or Tre. They are true assets to the organization and made all the difference in my experience. ”

“ Ayanna was fantastic! She helped us turn around what could have been a really bad day. She helped get us get to the Space and Rocket Center and continue on with our trip. Thank you for a fantastic service experience! ”

“ Very cool people working there. Thanks again Fortune!! ”

“ Great amazing people. Top-tier service. Evan Ward was AMAZING!! ”

“ I got an oil change today and the kindest and sweetest man named Anthony helped me. He applied the Kia complimentary oil change for my newer car, which I wasn’t aware existed. I offered to tip him for his help but he wouldn’t accept it. It was the best oil change experience I’ve ever had. He was also very nice when I didn’t know answers to questions about my car 😅 ”

“ I love my Father’s Day gift. my new toy 2026 Kia K4 GT Line Hatchback. The process was smooth the atmosphere was a vibe ”

“ Yan is the best service advisor i experienced so far. her attention to detail and customer service is top notch quality. i would definitely recommend her ”

“ Wade and Porshe were so awesome in my Kia Sorrento! They were so helpful and approachable with any questions I had - they checked in with me after I purchased my vehicle and made sure I was taken care of! They were both so kind and made me excited about my purchase! ”

“ Ayanna is amazing! Great service and an even better staff. Hoping to see Ayanna at University Kia again soon!!! ”

“ I got my car serviced by Ayanna when she was at another Kia location and I will say she is top tier. I will be coming to university Kia to continue to let her service my car. 1000/10 Go see Yan. ”

“ Ayanna demonstrated professionalism and clear communication throughout my service visit. ”

“ Ayanna was amazing! Best service experience I’ve had in a long time. She kept me updated and made everything easy. ”

“ Service was handed promptly and professionally. Ayanna was exceptional. ”

“ Highly professional experience. I recommend speaking with Ayanna in the service department for exceptional assistance.She was very patient and took her time to fill all my needs!! ”

“ Professional and reliable service. Ayanna ensured everything was handled smoothly.She went above and beyond to make sure i was a satisfied customer and her service is greatly appreciated!! ”

“ Excellent support from Ayanna in the service department. Highly commendable.She made sure i was kept updated regarding my vehicle and had great customer service skills! ”

“ From choosing a car to test drive to driving off the lot with a brand new car, our experience was FANTASTIC!!! Very appreciative of our salesperson, Steven Little. I met with him on a Thursday to initiate a conversation about buying a new car for my wife as a surprise. He answered all the questions I had up front and set up an appointment for my wife and I to come back and talk with him more. Unfortunately, we ran a little behind getting to the appointment and he was with another customer. However, he took a moment to greet us and had another salesperson (Henry) work with us. Henry got us in a couple of vehicles to test drive and started our paperwork process efficiently. What surprised us was the fact Steven came back to us when he finished with the other customer. He worked side-by-side with Henry to get us in the system and then he personally wanted to make sure he finished the process with us and got us in a new car. He worked to get the price within our budget and explained all the line items of the sale. He ensured we had all the information we needed about the car before we left and made sure we were extremely satisfied. Getting through financing was a breeze! Andrew explained every piece of paper thoroughly and also answered any questions we had. Very patient as we took the time to actually read a couple of the documents. We told him were were previous customers (10+ years ago) and he made took the time to get that information so he could honor that loyalty. Once the paperwork was done, my wife's new car was presented to her with a giant bow on top. She was very excited to see that! There was a young lady who walked her through all of the car's functions, made sure her phone was connected, and made sure the apps were working as well and was hyping her up the entire time lol. Our experience was nothing short of AMAZING!! We extend our sincerest thanks to the those who were a part of the process with us :) ”

“ I came in to Kia dealership to get my 2027 Telluride serviced for a new tire and while doing so I spoke to an employee, Sam, about my outstanding car part. She was not helpful, and was quite rude. However, Ayanna and Stacey were very kind, patient, helpful, and their customer service was more than able to make up for the mishap that occurred earlier. I think they are great assets to this business as they were willing to go above and beyond to correct my experience. Overall, my experience at Kia was good and I would recommend this dealership and the 2027 Telluride. This vehicle is amazing and the dealership is nice and works with you as well. ”

“ Excellent service. Ayanna in the service department was professional, efficient, and very helpful! ”

“ Welcome Yan Harvile to University Kia She is just what our team needed. #1 Service Team ”

“ Got my brand new 2026 Sorento under the most recent upside down promotion. Faith was amazing and i got a great deal on my vehicle. I got the color and all the features I wanted. Andrew, Faith and Porsha make an amazing team and i am still super satisfied with my purchase. ”

“ Welcome to university Kia Ms Yan ”

“ Yan was an amazing service advisor at University Kia Huntsville. She took exceptional care of my Kia K5 from the moment I arrived. She explained everything clearly, kept me updated throughout the service, and made sure my car was handled with real attention and care. It’s rare to find someone who is both knowledgeable and genuinely customer‑focused, but Yan is exactly that. I highly recommend working with her if you want a smooth, stress‑free service experience. ”

“ Porshe and Darrius Were AMAZING!! 10/10 experience ”

“ I had a great experience at Kia and want to thank Ayanna, my Service Advisor, and Sharon, the Assistant Manager, for all of their help. They kept me informed, answered my questions, and made sure everything was taken care of throughout the process. Their professionalism and customer service were outstanding, and they made a stressful situation much easier. I highly recommend Ayanna, Sharon, and the entire Kia staff. Thank you all for your help and support! ”

“ Our Sales Rep Wade Caldwell was very helpful. Thank You for your help. He helped us trade in a older vehicle and lease a Kia Sportage within our budget. Thank you again for your help. ”

“ I would like to Welcome Ayanna Harville to University Kia. Stop by and See our Very Own Experienced Advisor♥️♥️♥️💙 YAN IS THE BEST ”

“ Go to University Kia and see Ayanna “Yan” in the service department….. You will be happy you did. ”

“ University Kia Just Got the #1 Service Advisor…. Send Yan Harville the very Best …. We Love ❤️ and Miss You ”

“ Ayanna Age Harville did an amazing job assisting me during my service appointment go see her at UNIVERSITY KIA ”

“ Yan Age Harville has ARRIVED AT UNIVERSITY KIA GO SEE HER AND THE BEST SERVICE DEPARTMENT KIA HAS IN THE STATE OF ALABAMA ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ ”

“ Drove to Huntsville just to service with my Lady Yan Harville. University is my new service department. I will be back … Blessings to you Yan ”

“ I can’t say enough about how I miss you . Ms. Yan was my advisor for over 3 years. I will be coming to Huntsville for service. She truly cares about her customers. Top service ”

“ I met Yan Harville at Julio Jones and she has serviced 3 Kia’s for my family. She is THE BEST SEE YOU SOON IN HUNTSVILLE ❤️ ”

“ Great place to shop for a vehicle. ”

“ Ayanna provides great service. ”

“ Go see Ayanna in the service department! She is amazing, friendly, professional, and always keeps you informed. She made the entire service experience easy and stress-free. Outstanding customer service! ”

“ Worst experience today! How hard is it to give a customer the price of a vehicle? And when did buying a vehicle not come with negotiations? Definitely not giving the customer the best price or even a good price! I’ve bought multiple vehicles but have never seen a dealership that didn’t negotiate! Hard up for sales, I guess!!!! Keep your vehicle, I’ll take my business elsewhere! MsHenry ”

“ After getting the wining draw in the mail for their new Kia, they said they couldn’t honor it because the date passed. I guess that’s a way to draw me into a dealership. Also, Kia’s suck. My girlfriend had one and the thing had problem and problem. Pay more and get a Range Rover. ”

“ If I could give this review 0 stars I would. This is one of the worst Kia’s I have been to. I started looking for a new telluride hybrid for my family around a month ago. Drove one of their cars several times. I was given an out the door price on a white hybrid ex around two weeks ago before I went on vacation. I went back on Saturday to purchase a black hybrid ex and was offered $3500 less on my trade in (compared to other companies) and they added $2-3k more on the outdoor price. They would not show me the outdoor but when I added it together it was significantly more than I was originally quoted. It was very manipulative. Mike told me that the black hybrid ex was completely different than the white even though it had NO upgrades to it and both colors were considered upgrades. This Kia charged far more than the Kia’s within a 150 mile radius but because I live close, I was willing to pay a little more but not what they quoted. I called another Kia about 2 hours away and they gave me an out the door that was SIGNIFICANTLY less. I ended up getting a telluride hybrid x-line sx for almost the same price as the hybrid ex at the Huntsville location. Not only did I have a bad experience but my mom and sister in law had terrible experiences as well. My mom ended up buying from another Kia thirty minutes from Huntsville. My sister in law went with a different brand all together after they yelled at her for initialing a piece of paper and not buying the car. I would highly recommend doing your research and buying from a reputable dealership. ”

“ I am extremely disappointed with my experience. Within just six months of purchasing my brand-new 2026 K5, I experienced a tire defect. I made several attempts to contact someone by phone but was unable to reach anyone for assistance. When I visited the dealership in person, I explained the condition of the tire and expected support, especially since the vehicle is practically new. To my surprise, they refused to replace the tire and informed me that there was no coverage available. The explanation I was given made very little sense and left me completely baffled. During the purchase process, I believed I was doing everything right by purchasing additional coverage for added peace of mind. Unfortunately, when I actually needed assistance, that coverage seemed to provide no benefit at all. The lack of communication, poor customer service, and unwillingness to help a customer with a recently purchased vehicle have left me frustrated and disappointed. I expected much better treatment and support after making such a significant purchase. I hope management takes customer concerns more seriously and works to improve both communication and transparency regarding coverage and warranty options. ”

“ They are so rude to you if you arnt buying a car from them. Went to pick a the 'prize' I 'won' and just because I didnt purchase a car they were so rude and abrupt with me. ”