2025 Kia Sorento for Sale near Harvest, AL

2025 Kia Sorento for Sale near Harvest, AL

2025 Kia Sorento shown above with available features.

Have you been recently searching for a way to bring more enthusiasm to your excursions around the Harvest area? In that case, we at University Kia Huntsville would like to take the opportunity to introduce you and your family to the group-oriented 2025 Kia Sorento! After reading, consider taking a look at our current incentives

Capabilities

This midsize three-row SUV brings you two brawny engine engines to choose from, with each bringing an individualistic appeal. The first is the standard 2.5L 4-cylinder engine, which delivers 191 horsepower and 181 lb.-ft. of torque. Those who would like more power for their daily routines should consider the available 2.5L 4-cylinder powertrain instead, as it guides the way forward with 281 horsepower and 311 lb.-ft. of torque. For customizable maneuverability, Comfort, Eco, Sport, and Smart drive modes are standard across the board. However, those who seek to embark on trips that take them off the beaten path will find it beneficial to switch between the optional Snow, Sand, and Mud settings. Furthermore, an AWD system is available to help maintain stability on rainy days on Highway 53 and off-road terrain. 

Interior

With the many editions of the 2025 Kia Sorento sporting up to a 7-passenger seating capacity, you may need more ways to keep your loved ones comfortable and entertained. Start with the available heated1 first- and second-row chairs, as these will allow more of your guests to stay warm during chilling winters. You can then add the optional genuine leather seat trim, which is embossed and perforated for a more voguish appeal. There’s also the opportunity to give your crew the ability to gaze at the sky above through the available panoramic sunroof with power sunshade. And by filling the cabin with the beats of your family’s favorite songs through the optional 12-speaker Bose®2 setup, your rides will become much more enjoyable. 

Safety

One of the most appealing aspects of the Sorento is the care it puts into safeguarding your passengers. This manifests through various features, including the standard LATCH system3, which keeps children in the back secure during lengthier trips. A 360-degree Surround View Monitor4 is available on this SUV as well, giving you a comprehensive projection of the area around the vehicle. While you’re on the road, the standard Forward Collision-Avoidance Assist5 will look out for potential obstacles. If you approach one too quickly, it will hit the brakes in an attempt to avoid an impact. Do you often deviate from your intended path without meaning to? The standard Lane Departure Warning6 feature will use visual and audio cues to let you know when to correct these mistakes. Stop by during our business hours for a closer look at the Kia Sorento!

2025 Kia Sorento Engine Options:

  • Standard 2.5L 4-cylinder engine
  • Available 2.5L turbocharged 4-cylinder powertrain


 

2025 Kia Sorento Dashboard2025 Kia Sorento Cargo Area

Contact Information

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Awards

Award
Family Car of the Year: Nominee (2025 Model)
- Cars.com

Crash-Test Ratings

2025 Kia Sorento SUV FWD

Overall
Full StarFull StarFull StarFull StarFull Star
Front Crash Overall
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Driver
Full StarFull StarFull StarFull StarEmpty Star
Front Crash Passenger
Full StarFull StarFull StarFull StarEmpty Star
Side Crash Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Overall
Full StarFull StarFull StarFull StarFull Star
Side Barrier Driver
Full StarFull StarFull StarFull StarFull Star
Side Barrier Passenger
Full StarFull StarFull StarFull StarFull Star
Side Pole Driver
Full StarFull StarFull StarFull StarFull Star
Side Combined Front
Full StarFull StarFull StarFull StarFull Star
Side Combined Rear
Full StarFull StarFull StarFull StarFull Star
Rollover
Full StarFull StarFull StarFull StarEmpty Star

Green Score

EPA Green Score ( California LEV-III SULEV30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
5
1
5
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

EPA Green Score ( Federal Tier 3 Bin 30 ?
EPA and California-required standards. The names refer to tables of numerical limits for the various air pollutants allowed by the standards.
)

Fuel Type Gasoline
Air Pollution Score ?
The Air Pollution Score is based on the government emission standards for which the vehicle was certified to comply with and reflects vehicle tailpipe emissions that contribute to local and regional air pollution, creating problems such as haze, and health issues.
6
1
6
10
Greenhouse Gas Score ?
This score reflects fuel emissions of carbon dioxide (CO2) and other greenhouse gases.
5
1
5
10
Smartway ?
SmartWay is a designation earned by those vehicles that have combined Air Pollution and Greenhouse Gas Scores that place them in the top tier (approximately the top 20%) of environmental performers. SmartWay Elite is reserved for the best of the best.
N/A

Current Inventory

Pre-Owned 2025 Kia Sorento S

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Stock # SG397722VIN 5XYRL4JC9SG397722University Kia Price $31,987
Used Special
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
Pre-Owned 2025 Kia Sorento S
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Market Price
$31,987
Dealer Doc Fee
+$799
University Kia Price
$32,786
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Description

Discover the exceptional value and versatility of this 2025 Kia Sorento S. With its impressive list of premium features, this SUV offers an unbeatable combination of style,…Discover the exceptional value and versatility of this 2025 Kia Sorento S. With its impressive list of premium features, this SUV offers an unbeatable combination of style, comfort, and advanced technology.- Backup Camera- Blind Spot Monitoring- Bluetooth- Clean Carfax- Cruise Control- Forward Collision-Avoidance Assist w/ Ped Detection- Heated Seats- Lane Keeping Assist Driver Attention Warning- Leather- Multi Zone Climate Control- Navigation- Panoramic Sunroof- Rear Cross-Traffic Collision-Avoidance Assist- Steering Wheel Audio Controls- Third Row SeatsThe Sorento S delivers exceptional performance with its 2.5L I4 DGI DOHC 16V engine, providing an impressive 191 horsepower. Pair that with the smooth-shifting 8-Speed Automatic transmission and Front-Wheel Drive, and you have a SUV that's both powerful and efficient, earning an EPA-estimated 23 MPG in the city and 31 MPG on the highway.Beyond the impressive powertrain, the Sorento S is packed with an array of premium features that elevate the driving experience. The Panoramic Sunroof floods the cabin with natural light, while the Leather-wrapped steering wheel and heated front seats provide a luxurious touch. Advanced safety technologies like Forward Collision-Avoidance Assist, Lane Keeping Assist, and Blind Spot Monitoring offer added peace of mind.With seating for up to seven and generous cargo space, the Sorento S is the perfect companion for your family's adventures. Whether you're embarking on a road trip or navigating the daily commute, this versatile SUV delivers the perfect balance of performance, technology, and style.We value and appreciate our customers! Take the next step in getting a vehicle you will love and contact one of our friendly product specialists! We want you to have an awesome purchase experience! We can be reached at 256-690-2275.(more)
Market Price
$31,987
Mileage8,096
TrimS
Stock #SG397722
VIN5XYRL4JC9SG397722
Exterior ColorEbony Black
Interior ColorBlack
DrivetrainFWD
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Vehicle Details

Disclaimer

*At University Kia, we are committed to transparent pricing. The advertised University Kia Price is the total price for the vehicle and includes our $799.00 documentation fee. The University Kia Price excludes only government-mandated taxes, title, registration, and license fees.


While every effort is made to ensure the accuracy of the information on this site, errors can occur. All offers are with approved credit; actual terms and rates may vary based on creditworthiness. Monthly payments provided on this site are estimates only and do not constitute a financing offer. All pricing and details are believed to be accurate, but we do not warrant or guarantee such accuracy. The prices and manufacturer incentives shown above are subject to change. Vehicle information is based off standard equipment and may vary from vehicle to vehicle. Call or email for complete vehicle information. All specifications, prices and equipment are subject to change without notice.


EPA mileage estimates are based on the most current model year information available, reflecting new EPA fuel economy methods beginning with 2008 models. Use for comparison purposes only. Do not compare to models before 2008. Your actual mileage will vary depending on how you drive and maintain your vehicle.


While every effort has been made to ensure display of accurate data, the vehicle listings within this website may not reflect all accurate vehicle items. Accessories and color may vary. All inventory listed is subject to prior sale. The vehicle photo displayed may be an example only. Vehicle photos may not match exact vehicles. Please confirm vehicle price with Dealership. See Dealership for details.

Dealership Information

Testimonials

Jonathan Hughes
Jonathan Hughes
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

If your car needs help, Ayanna is the one to call. She’s fast, friendly, and knows cars like it’s second nature.

Ross OMalley
Ross OMalley
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Had two separate engine issues with my son’s 2014 Optima and my personal 2013 Optima SXL. Was assigned a service tech that wasn’t really making a whole lot of sense and that’s when Ayanna Age- Harville (aka Yan) stepped in and handled both issues! She was AMAZING throughout the whole process of KIA replacing both engines! She kept me updated every step of the way! She loves her customers and truly cares about them. Now don’t go acting like a fool though bc she ain’t bout that drama. Best service rep I have dealt with by far!!! Go see her!

Darnell Williams
Darnell Williams
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

If your car needs help, Ayanna is the one to call. She’s fast, friendly, and knows cars like it’s second nature.

jayla johnson
jayla johnson
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Fast, friendly, and incredibly skilled. Ayanna handled my car issue like it was nothing. Highly recommend her to anyone who wants dependable service.

Ryan Wells
Ryan Wells
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Ayanna in the service department is truly a lifesaver. I came in stressed about my car, and she treated me with so much patience and kindness. She explained everything clearly, kept me updated, and made the whole experience feel easy. You can tell she genuinely cares about people, not just cars. I’ll always ask for her from now on.

Rashad Bolden
Rashad Bolden
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

I had the best experience at Kia thanks to Ayanna in the service department. From the moment I walked in, she made me feel taken care of. She listened, understood my concerns, and handled everything quickly and professionally.

Willy Davis
Willy Davis
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Huge shoutout to Ayanna in the service department ! She’s fast, friendly, and knows exactly what she’s doing. She made the whole service process smooth and stress‑free. If you’re going to Kia for anything, ask for her. You’ll be glad you did.

Chris Sherrod
Chris Sherrod
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Mrs Ayanna is hands down the BEST service advisor! She will have you in and out! She is very efficient with her work! Keeps her customers updated on their vehicles while they are back in the shop! No complaints this way!

Felicia Wiles
Felicia Wiles
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Ayanna is the best at what she does, I only wanted her to be my service advisor. She made me feel like family every time I came in, shes one of a kind. All I have to say is huntsville you better be good to her

Gary Allen
Gary Allen
GOOGLE
6-10-2026
Full Star Full Star Full Star Full Star Full Star

Ayanna Harville is the best service advisor i have ever delt with at a dealership, she will take care of everything and treat you like family

Raina Alverez
Raina Alverez
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

I had a great experience with Ayanna Age-Harville as my service advisor. She was professional, helpful, and made the entire process smooth and stress-free. I would definitely return and recommend her to others for service needs.

Sketto Williams
Sketto Williams
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

I had an excellent experience with Ayanna Age my service advisor. She was attentive, professional, and made everything easy from start to finish. I truly appreciated her great customer service and support throughout the process.

Kendrika Taylor
Kendrika Taylor
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

Ayanna - Age Harville Ms Yan if I could give her all the stars in the sky I would she’s such a delight..She helped me in Tuscaloosa @ Julio Jones Kia I hated to see her leave she became family to me that same day to have her on yall team is a blessing because she really loves what she does and it’s done from the heart .. We miss you here Yan Yan šŸ«¶šŸ¾šŸ„°

Venessa Welch
Venessa Welch
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

My experience wasn't at this KIA dealership it was where I met AYANA with another KIA dealership and when I met her she immediately took to me as if we've known each other for years and we bonded whenever my car KIA FORTE needed any services she made sure I got the call to remind me plus she took care of me as a customer would want to be treated with a smile a wonderful personality and good conversation I want everyone to know that AYANA is the best!!

Kay Davis
Kay Davis
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

I had a very good experience with Ayanna Age-Harville as my service advisor. She was friendly, professional, and made sure everything was handled efficiently from beginning to end. The process was seamless and easy, with no stress at all.

JaMyia Stines
JaMyia Stines
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

I had a really positive experience with Ayanna Age-Harville as my service advisor. She was courteous, professional, and made sure everything was taken care of without any stress or confusion. The entire process was quick, smooth, and well managed.

Princess D
Princess D
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

Ayanna Harville took great care of my needs with her positive attitude and welcoming spirit i really did feel heard

Kailah Cooper
Kailah Cooper
GOOGLE
6-9-2026
Full Star Full Star Full Star Full Star Full Star

I literally follow Ayanna to whichever Kia she goes to. She always make sure that her customers leave happy!! I'm always going to give her 10000000000 stars!!! Tell her that I sent you!

Lisa Gragg
Lisa Gragg
GOOGLE
6-8-2026
Full Star Full Star Full Star Full Star Full Star
Theodore Walton
Theodore Walton
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

Penelope Morris was a great help

Carlie Villa
Carlie Villa
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

The salesman Anthony Sexton is amazing! Also the guy with the fantastic Puerto Rican haircut in finance was truly a pleasure to work with!

John Wall
John Wall
GOOGLE
6-6-2026
Full Star Full Star Full Star Full Star Full Star

Penelope give great service, 10 out of 10 recommendation!

Chasity Gardner
Chasity Gardner
GOOGLE
6-5-2026
Full Star Full Star Full Star Full Star Full Star

The dealership was very kind and the staff was very knowledgeable and professional and kept me informed of everything that was going on while my car was getting serviced!

Patricia H
Patricia H
GOOGLE
6-5-2026
Full Star Full Star Full Star Full Star Full Star

Highly recommend Kia for an amazing car salesman team for my adult son whom we were approved same day.

Theodore Holcomb
Theodore Holcomb
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

I had to take my Kia Soul to the Kia dealership here in Huntsville, Sharon was my service advisor and she did a great job of taking care of all my issues with the car.I didn't buy this car from the Kia dealership but she went out of her way to take care of my recall , she kept me updated on what was going on while my car was there and she was a able to get me a loaner car till my car was fixed.If you are having any issues with your kia take it to the dealership here in Huntsville and ask for Sharon and she will do everything she can to help you out

Jane Allen
Jane Allen
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

I came in with a set price in mind and said what can you do for me? Faith (what a lovely name for a lovely lady) was a bright and refreshing and ready to help. I gave her a little faith and she really did her thing to get me EXACTLY what I asked for! So go on down and be sure to speak with Faith she will get you right!

armani jackson
armani jackson
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

Very helpful and precise!

Aliii
Aliii
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

great customer service and super helpful!

Jay B
Jay B
GOOGLE
6-4-2026
Full Star Full Star Full Star Full Star Full Star

Anthony was a great service advisor!

Bri Cook
Bri Cook
GOOGLE
6-3-2026
Full Star Full Star Full Star Full Star Full Star

⭐⭐⭐⭐⭐ I had an amazing experience at University Kia! From start to finish, the service was exceptional. Ayanna ā€œYanā€ was incredibly thorough, relatable, knowledgeable, and professional throughout the entire process. She took the time to answer all of my questions, concerns and explained the process to make sure I felt comfortable and informed every step of the way. Her attention to detail, patience, and genuine commitment to customer satisfaction truly sets her apart. If you’re looking for outstanding customer service, I highly recommend asking for Yan at University Kia. Thank you for going above and beyond Ayanna!

Tei Lane
Tei Lane
GOOGLE
6-3-2026
Full Star Full Star Full Star Full Star Full Star

I had an outstanding experience with the service department. Ayanna, Ant F., and Ernesto were professional, friendly, and kept me informed throughout the entire process. They took the time to explain the work that needed to be done, answered all of my questions, and completed the service in a timely manner. I appreciated their attention to detail and commitment to customer satisfaction. My vehicle was returned clean and running great. It's refreshing to receive such excellent customer service, and I will definitely return for future maintenance and repairs. Highly recommended!" 10/10 across the board!!!!!!!!!

Crystal H
Crystal H
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star
Nyla's Videos
Nyla's Videos
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star

Come See Ayanna ā€œYanā€ @ THE BEST SERVICE DEPT @ UNIVERSITY KIA…. She is The Best and University Kia The BEST

Alexia Hall
Alexia Hall
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star

Penny and porshe were amazing and great to work with

Davidia Brown
Davidia Brown
GOOGLE
6-2-2026
Full Star Full Star Full Star Full Star Full Star

Porshe was absolutely amazing, very patient and extremely informative with my car needs. Carl Anthony was a spectacular sales person. Him and Lindsey went above and beyond to get me the car of my dreams. This car is pure luxury. Thank you so much.

Hector
Hector
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

It’s great they got me a great deal, wade is a great person to talk to to get a car

Nadia Wells
Nadia Wells
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

I love the customer service ; everyone is so polite and welcoming.

Jen Farfel
Jen Farfel
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

AMAZING customer Service! Faith and Porshe were a joy to work with! Very knowledgeable and made the entire car buying process a breeze!

Ky Bre’Nea
Ky Bre’Nea
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

I was in need of a car within a very short period of time. Thanks to Bradley being knowledgeable and very professional he found me what I wanted. He answered all my questions and when he was needed he politely passed me off to Porshe. Porshe was down to earth and patient. She made me feel like I knew her for years. My whole experience was easy, fast, and very organized. I would recommend them to everyone.

Dara Birkhead
Dara Birkhead
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star
Falon Jones
Falon Jones
GOOGLE
6-1-2026
Full Star Full Star Full Star Full Star Full Star

The team was patient and amazing. My first Kia and they took the time to help me get exactly what I wanted . Isiah was personable and professional , I didn’t feel any pressure to buy just anything he took his time making feel comfortable while explaining every step and every feature. A pleasant experience ! Thank you KIATeam !

Charles Golembeck
Charles Golembeck
GOOGLE
5-31-2026
Full Star Full Star Full Star Full Star Full Star
Santedra Bell
Santedra Bell
GOOGLE
5-30-2026
Full Star Full Star Full Star Full Star Full Star

Great service and Penelope is always amazing!

Julie Whitworth
Julie Whitworth
GOOGLE
5-30-2026
Full Star Full Star Full Star Full Star Full Star
LaSadia Whitman
LaSadia Whitman
GOOGLE
5-30-2026
Full Star Full Star Full Star Full Star Full Star

They went over and beyond Truly blessed Allowed to use loaner car 🚘 had no warranty They deeply evaluate my engine on Kia Sportage 2023 All was fix Thankful šŸ’™šŸ’™šŸ’™šŸ™ŒšŸ¾

Joe Lyles
Joe Lyles
GOOGLE
5-30-2026
Full Star Full Star Full Star Full Star Full Star
Kristen Ballew
Kristen Ballew
GOOGLE
5-30-2026
Full Star Full Star Full Star Full Star Full Star

Everyone was great to work with!

Michael
Michael
GOOGLE
6-10-2026
Full Star Empty Star Empty Star Empty Star Empty Star

High pressure old school sales tactics. They just start driving away with you in the car!

That Girl
That Girl
GOOGLE
6-9-2026
Full Star Empty Star Empty Star Empty Star Empty Star

I initially had a positive experience with University Kia when I brought in my 2018 Honda Odyssey for a check engine light diagnosis through my Assurant extended warranty. My service advisor, Anthony, was friendly and helpful during the intake process. The dealership even assisted us in obtaining a rental vehicle through Enterprise when we encountered issues, and I appreciated that effort. Unfortunately, my experience took a dramatic turn on the day I attempted to have my vehicle transferred to a Honda dealership after being informed that the repair was actually covered under Honda’s warranty rather than my extended warranty. Anthony informed me that Honda would need to handle the repair, which I completely understood and immediately began coordinating. The problem arose when University Kia refused to release my vehicle due to what they claimed was an unresolved Enterprise rental issue. After contacting Enterprise myself, I confirmed that the rental was being billed directly to my debit card, and I immediately relayed that information back to the dealership. I was repeatedly told it would take ā€œjust five more minutesā€ to send me my invoice so the vehicle could be released. As time passed, the situation became increasingly frustrating. The Honda dealership was ready to pick up my vehicle and potentially complete the repair that same day, but University Kia continued to delay the release. Multiple follow-up calls resulted in either being hung up on or having my calls declined. The only way I was able to reach someone was by calling anonymously. What concerns me most is the lack of communication and professionalism. Despite providing proof that the rental vehicle was my responsibility and not University Kia’s financial obligation, I was still unable to get a clear explanation or timely resolution. I ultimately had to escalate the matter, request management involvement, and send a detailed complaint to the service manager. While the initial customer service was pleasant, the way this situation was handled on the day of vehicle release was extremely disappointing. Better communication, accountability, and customer service could have prevented hours of unnecessary stress and frustration. Based on my experience, I cannot recommend this service department.

Hailey M.
YELP
6-8-2026
Full Star Empty Star Empty Star Empty Star Empty Star
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1. Use extreme caution when using the seat warmers to avoid burns. Refer to the Owner's Manual for more safety information.

2. Bose® is a registered trademark of Bose Corporation.

3. No system, no matter how advanced, can compensate for all driver error and/or driving conditions. Always drive safely.

4. When engaged, 360° Surround View Monitor is not a substitute for safe driving and may not display all objects around vehicle. Always drive safely and use caution.

5. When engaged, Forward Collision-Avoidance Assist- Junction Turning is not a substitute for safe driving and may not detect all objects in front of vehicle. Always drive safely and use caution.

6. When engaged, Lane Departure Warning is not a substitute for safe driving and may not detect all objects around the vehicle. Always drive safely and use caution.