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Testimonials
“ Had two separate engine issues with my sonās 2014 Optima and my personal 2013 Optima SXL. Was assigned a service tech that wasnāt really making a whole lot of sense and thatās when Ayanna Age- Harville (aka Yan) stepped in and handled both issues! She was AMAZING throughout the whole process of KIA replacing both engines! She kept me updated every step of the way! She loves her customers and truly cares about them. Now donāt go acting like a fool though bc she aināt bout that drama. Best service rep I have dealt with by far!!! Go see her! ”
“ If your car needs help, Ayanna is the one to call. Sheās fast, friendly, and knows cars like itās second nature. ”
“ Fast, friendly, and incredibly skilled. Ayanna handled my car issue like it was nothing. Highly recommend her to anyone who wants dependable service. ”
“ Ayanna in the service department is truly a lifesaver. I came in stressed about my car, and she treated me with so much patience and kindness. She explained everything clearly, kept me updated, and made the whole experience feel easy. You can tell she genuinely cares about people, not just cars. Iāll always ask for her from now on. ”
“ I had the best experience at Kia thanks to Ayanna in the service department. From the moment I walked in, she made me feel taken care of. She listened, understood my concerns, and handled everything quickly and professionally. ”
“ Huge shoutout to Ayanna in the service department ! Sheās fast, friendly, and knows exactly what sheās doing. She made the whole service process smooth and stressāfree. If youāre going to Kia for anything, ask for her. Youāll be glad you did. ”
“ Mrs Ayanna is hands down the BEST service advisor! She will have you in and out! She is very efficient with her work! Keeps her customers updated on their vehicles while they are back in the shop! No complaints this way! ”
“ Ayanna is the best at what she does, I only wanted her to be my service advisor. She made me feel like family every time I came in, shes one of a kind. All I have to say is huntsville you better be good to her ”
“ Ayanna Harville is the best service advisor i have ever delt with at a dealership, she will take care of everything and treat you like family ”
“ I had a great experience with Ayanna Age-Harville as my service advisor. She was professional, helpful, and made the entire process smooth and stress-free. I would definitely return and recommend her to others for service needs. ”
“ I had an excellent experience with Ayanna Age my service advisor. She was attentive, professional, and made everything easy from start to finish. I truly appreciated her great customer service and support throughout the process. ”
“ Ayanna - Age Harville Ms Yan if I could give her all the stars in the sky I would sheās such a delight..She helped me in Tuscaloosa @ Julio Jones Kia I hated to see her leave she became family to me that same day to have her on yall team is a blessing because she really loves what she does and itās done from the heart .. We miss you here Yan Yan š«¶š¾š„° ”
“ My experience wasn't at this KIA dealership it was where I met AYANA with another KIA dealership and when I met her she immediately took to me as if we've known each other for years and we bonded whenever my car KIA FORTE needed any services she made sure I got the call to remind me plus she took care of me as a customer would want to be treated with a smile a wonderful personality and good conversation I want everyone to know that AYANA is the best!! ”
“ I had a very good experience with Ayanna Age-Harville as my service advisor. She was friendly, professional, and made sure everything was handled efficiently from beginning to end. The process was seamless and easy, with no stress at all. ”
“ I had a really positive experience with Ayanna Age-Harville as my service advisor. She was courteous, professional, and made sure everything was taken care of without any stress or confusion. The entire process was quick, smooth, and well managed. ”
“ Ayanna Harville took great care of my needs with her positive attitude and welcoming spirit i really did feel heard ”
“ I literally follow Ayanna to whichever Kia she goes to. She always make sure that her customers leave happy!! I'm always going to give her 10000000000 stars!!! Tell her that I sent you! ”
“ Penelope Morris was a great help ”
“ The salesman Anthony Sexton is amazing! Also the guy with the fantastic Puerto Rican haircut in finance was truly a pleasure to work with! ”
“ Penelope give great service, 10 out of 10 recommendation! ”
“ The dealership was very kind and the staff was very knowledgeable and professional and kept me informed of everything that was going on while my car was getting serviced! ”
“ Highly recommend Kia for an amazing car salesman team for my adult son whom we were approved same day. ”
“ I had to take my Kia Soul to the Kia dealership here in Huntsville, Sharon was my service advisor and she did a great job of taking care of all my issues with the car.I didn't buy this car from the Kia dealership but she went out of her way to take care of my recall , she kept me updated on what was going on while my car was there and she was a able to get me a loaner car till my car was fixed.If you are having any issues with your kia take it to the dealership here in Huntsville and ask for Sharon and she will do everything she can to help you out ”
“ I came in with a set price in mind and said what can you do for me? Faith (what a lovely name for a lovely lady) was a bright and refreshing and ready to help. I gave her a little faith and she really did her thing to get me EXACTLY what I asked for! So go on down and be sure to speak with Faith she will get you right! ”
“ Very helpful and precise! ”
“ great customer service and super helpful! ”
“ Anthony was a great service advisor! ”
“ āāāāā I had an amazing experience at University Kia! From start to finish, the service was exceptional. Ayanna āYanā was incredibly thorough, relatable, knowledgeable, and professional throughout the entire process. She took the time to answer all of my questions, concerns and explained the process to make sure I felt comfortable and informed every step of the way. Her attention to detail, patience, and genuine commitment to customer satisfaction truly sets her apart. If youāre looking for outstanding customer service, I highly recommend asking for Yan at University Kia. Thank you for going above and beyond Ayanna! ”
“ I had an outstanding experience with the service department. Ayanna, Ant F., and Ernesto were professional, friendly, and kept me informed throughout the entire process. They took the time to explain the work that needed to be done, answered all of my questions, and completed the service in a timely manner. I appreciated their attention to detail and commitment to customer satisfaction. My vehicle was returned clean and running great. It's refreshing to receive such excellent customer service, and I will definitely return for future maintenance and repairs. Highly recommended!" 10/10 across the board!!!!!!!!! ”
“ Come See Ayanna āYanā @ THE BEST SERVICE DEPT @ UNIVERSITY KIAā¦. She is The Best and University Kia The BEST ”
“ Penny and porshe were amazing and great to work with ”
“ Porshe was absolutely amazing, very patient and extremely informative with my car needs. Carl Anthony was a spectacular sales person. Him and Lindsey went above and beyond to get me the car of my dreams. This car is pure luxury. Thank you so much. ”
“ Itās great they got me a great deal, wade is a great person to talk to to get a car ”
“ I love the customer service ; everyone is so polite and welcoming. ”
“ AMAZING customer Service! Faith and Porshe were a joy to work with! Very knowledgeable and made the entire car buying process a breeze! ”
“ I was in need of a car within a very short period of time. Thanks to Bradley being knowledgeable and very professional he found me what I wanted. He answered all my questions and when he was needed he politely passed me off to Porshe. Porshe was down to earth and patient. She made me feel like I knew her for years. My whole experience was easy, fast, and very organized. I would recommend them to everyone. ”
“ The team was patient and amazing. My first Kia and they took the time to help me get exactly what I wanted . Isiah was personable and professional , I didnāt feel any pressure to buy just anything he took his time making feel comfortable while explaining every step and every feature. A pleasant experience ! Thank you KIATeam ! ”
“ Great service and Penelope is always amazing! ”
“ They went over and beyond Truly blessed Allowed to use loaner car š had no warranty They deeply evaluate my engine on Kia Sportage 2023 All was fix Thankful ššššš¾ ”
“ Everyone was great to work with! ”
“ High pressure old school sales tactics. They just start driving away with you in the car! ”
“ I initially had a positive experience with University Kia when I brought in my 2018 Honda Odyssey for a check engine light diagnosis through my Assurant extended warranty. My service advisor, Anthony, was friendly and helpful during the intake process. The dealership even assisted us in obtaining a rental vehicle through Enterprise when we encountered issues, and I appreciated that effort. Unfortunately, my experience took a dramatic turn on the day I attempted to have my vehicle transferred to a Honda dealership after being informed that the repair was actually covered under Hondaās warranty rather than my extended warranty. Anthony informed me that Honda would need to handle the repair, which I completely understood and immediately began coordinating. The problem arose when University Kia refused to release my vehicle due to what they claimed was an unresolved Enterprise rental issue. After contacting Enterprise myself, I confirmed that the rental was being billed directly to my debit card, and I immediately relayed that information back to the dealership. I was repeatedly told it would take ājust five more minutesā to send me my invoice so the vehicle could be released. As time passed, the situation became increasingly frustrating. The Honda dealership was ready to pick up my vehicle and potentially complete the repair that same day, but University Kia continued to delay the release. Multiple follow-up calls resulted in either being hung up on or having my calls declined. The only way I was able to reach someone was by calling anonymously. What concerns me most is the lack of communication and professionalism. Despite providing proof that the rental vehicle was my responsibility and not University Kiaās financial obligation, I was still unable to get a clear explanation or timely resolution. I ultimately had to escalate the matter, request management involvement, and send a detailed complaint to the service manager. While the initial customer service was pleasant, the way this situation was handled on the day of vehicle release was extremely disappointing. Better communication, accountability, and customer service could have prevented hours of unnecessary stress and frustration. Based on my experience, I cannot recommend this service department. ”
“ If your car needs help, Ayanna is the one to call. Sheās fast, friendly, and knows cars like itās second nature. ”