At University Family Auto Group, our highest priority is the safety of our team, our customers, and our facility. In light of the rapidly developing situation involving COVID-19, we are consistently monitoring federal, state and local authorities about all Coronavirus concerns. We are also gathering best practices from other organizations as well. Once again, the safety of our team, facility and our customer base is our number one priority. Here are some of the actions we are currently taking:

  • We are talking to our employees about the importance of washing their hands, their hygiene, and the disinfection of their workstations.
  • We are giving guests and other employees ample personal space, and have instituted a no physical contact policy. ie. shaking hands.
  • We are currently providing guests and employees hand sanitizing dispensers across our business in high visibility and high traffic areas.
  • We are increasing the frequency of high touch surface cleaning throughout our facility.
  • We are disinfecting high touch points in all of our vehicle inventory.
  • We are currently in the process of making our service visit process more convenient and more safe for our guests.
  • TOUCHLESS SERVICE AND MAINTENANCE: To make it easier for all of our clients to keep their vehicles in good repair we are offering online service and maintenance appointments, touchless vehicle pick up and delivery, and if you are not comfortable coming to us, we will come to you. Some limits do apply. Please call the store for details.
  • SERVICE FINANCING: We also have SERVICE FINANCING OPTIONS available in these challenging times. Ask the store for details.

For customers who feel uncomfortable coming to shop with us at our facility, we have recently initiated the Express Store on our website to allow a consumer to purchase a vehicle completely online without ever stepping foot in the store, and we can safely deliver it to your doorstep.

With all the health concerns going on currently, we are poised to help our customers more safely and more efficiently than ever. We appreciate your business and loyalty to University Family Auto Group. The health and safety of our team, our customers, and our facility will continue to be our primary concern, especially during these challenging circumstances.

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